Terms & Conditions of use:
Thank you for visiting our website, http://www.ilovekitchen.com (“Website”). This website is owned and operated by I Love Kitchen LIMITED ("I love kitchen”, "we", "our company"). Please read through carefully this legal agreement of Terms and Conditions of Use ("Agreement") page and notice that by using this site or any part of it, you agree that you have read carefully these terms and conditions and that you accept and agree to be bound by the Agreement without any modifications.
I love kitchen reserves the absolute discretion to interpret this legal agreement. We may revise these terms and conditions from time to time by updating this page without any notice. We suggest that you visit and have a check this Terms and conditions page from time to time so as to check for any updates or changes that it might be made.
User Registration:
You must register to be our member to fully enjoy the service and function provided by this website. During the registration you agree that you have provide us your accurate and complete personal information. Our company has the absolute discretion for our register and membership policy. Including but not limited to the rights to change required information needed to be our member, refuse registration of any user and to terminate any registered account without any explanation and prior notice to the account owner.
In case you want to change your personal information, please login in to this website and made changes. You can also do that by inform us via email or WhatsApp our customer service. In using this website, you agree to accept the responsibility for keeping your account and password secure and confidential. If the security of your account has been compromised or if there is any unauthorized use of your account, our company is not responsible or liable for any loss or damages resulting from this.
Eligibility to Purchase:
To place any purchases orders with us, you must in possession of a valid credit card issued by a licensed bank which is acceptable by our company for payment or be in possession of a valid PayPal and Alipay or other payment gateway account. You also need to make sure that the personal and payment details (email address, real name, phone number, billing information and other requested information as indicated on the website) that you provided to us be valid, accurate, and most up-to-date. When you place purchase order with us, you authorize our company to process charges on your credit card, PayMe, PayPal, bank, WeChat pay and Alipay account in the total purchase amount of your order. You also authorized us to use your personal information provided to perform appropriate anti-fraud checks such as credit checks. Please refer to our “Privacy Policy Statement” for more information about how we use your personal data.
Orders:
All the orders are bound by stock availability. Items in your shopping cart are not reserved and may be purchased by other customers on a first come, first served basis. Before finish the payment process, the price of items in your shopping cart are also subject to change by time and are not confirmed when you simply add the item to the shopping cart.
Payment Method:
We accept Visa, MasterCard, PayMe, PayPal, FPS, bank transfer, WeChat pay and Alipay account as payment method. By placing an order using one of the above method, you confirm and agree that the payment account used is yours or that you have been authorized by the owner to use it.
If your card issuer, bank or payment account refuse to or cannot authorize payment to our company, the order will not be recognized as paid order and we will not delivery of the product and be liable for any loss or damage resulting from delivery delay.
If you have registered an account on this website and have decided to save your personal info with us, your info will only be used to process transactions that you have initiated and securely stored on our systems. In the absence of negligence on our parts, we will not be liable for any loss or damage you may suffer if any third party procures unauthorized access to any data you provide when using our Services.
Product Description:
We will made every reasonable effort to ensure the Content and the product descriptions on the Site are accurate and complete. However, we do not guarantee that the Content and product descriptions are accurate, complete, up-to-date or error-free. Pictures of the products on this website are for reference only. You are not able to return a product only because it does not correspond exactly to its picture in this website.
Any product may have differences between the old and new versions (packaging/improvements), may not be updated in a timely manner, and no additional notice will be given. Our company can only ship randomly.
Order Acceptance:
Our company reserves the right, at its sole discretion, to refuse or reject your order for any reason. Reasons that may result in your order being refuse including but not limited to the followings:
a) The product you ordered is out of stock, applicable to one or all of the ordered items;
b) We identify a pricing or product description error;
c) Your card issuer, bank, PayPal, PayMe, WeChat Pay or Alipay account refuse to or cannot authorize payment to our company;
d) You do not meet the eligibility criteria to purchase as set out in this statement;
In case of any problems arise about the order placement, please free feel to contact our customer service center via 2815 1883.
Returns and Exchanges:
Our company accepts returns within 7 days from the time of product pick-up. For product returns and exchanges, it must be subjected to our return terms and conditions.
- All goods sold are non-refundable.
- Goods can be exchanged within 7 days of purchase due to manufacturing defects
w/proof of purchase. Proof of mfg. defects will take 14 working days to clarify.
- Any product with defects are only allowed to exchange the product with another product with same model.
Only if the same model is out of stock, you may exchange your product with another product in the same kind and same price. If that do not resolve the issue, we will provide refund as a last resort. (Any refund will not include the delivery cost and will process through the payment method you have chosen, for example, if you have chosen PayPal as payment method, the refund will be made through PayPal)
- Any product with defects must be return in person to ilovekitchen customer service center.
- Customer should be responsible for all transportation costs incurred for the return and exchange.
- Please check carefully when you have the stock pick-up. Under the following conditionals, return and exchange request will not be accepted:
- Product is damaged due to improper usage or any human cause. (for example: scratch, stain, discoloration, damage from sharp / hard instruments);
- Product is contaminated or stained;
- The product, packaging and its accessories have been used, damaged consumed or are incomplete;
- Return or exchange request is submitted after 7 days from the time of product pick-up;
- Unable to provide valid proof that the product is purchase from this website and any manufacturing defects exists;
- Missing warranty card and user manual of the product;
- Please read the Use & Care Instruction before use, wash and dry the product thoroughly before storage, it will assist you to use the product safe and correctly.
- Should any dispute arise for the product return and exchange, the decision of our company (ILoveKitchen Limited) shall be final.
Returns and Exchange procedure
- Contact our customer service team via WhatsApp: 96824331 for product return and exchange.
- Return the defect product with the followings materials in person to our customer service center located in Kwun Tong.
- Receipt or valid proof of purchase from this website;
- Valid proof of mfg. defects;
- Complete packaging and all accessories of the product;
- From the day exchange application procedures is completed, customer will
receive a pick-up notification after 14 working days.
4. Exchange processing time: 14 working days.
ILoveKitchen Limited Customer service center：
2/F, Wai Yip Industrial Building, 171 Wai Yip Street, Kwun Tong, Kowloon
Cash coupon and discount code:
Any useable discount coupon codes in this website cannot be exchanged for cash, gift or any other products and are subjected to the source terms and conditions of use. All kinds of ilovekitchen shop coupons and discounts are not usable in this website.
Disclaimer of Liability
While the Company will made every reasonable effort to ensure that the Contents of this website is accurate, reliable and up to date, we are not liable for any loss or damages caused by or arising from any user’s reliance on the information obtained from or through this Website. It is your responsibility to evaluate the information and other content materials available through this Website.
The information contained on this website is provided on an “as is” basis and we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to this website or the information, products, services, or related graphics contained on this website for any purpose. Any reliance you place on such information is therefore at your own risk and those information are subject to change at any time without any notice.
Liability and use loss
Our company does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses. We recommend all users of the Site to ensure you have the most updated anti-virus software installed. We are not liable for any loss or damage. You agreed that it is solely at your own risk by using this Website, and you assumed full responsibility of all loss: Including but not limited to: indirect or consequential loss or damage, or any loss or damage arising from loss of data or profits arising out of, or repairs of any equipment and/or software that you use in connection with this Website.
Force Majeure
If any situation happened which beyond the control of our company, we shall not be liable for any delay or failure in our performance caused by or resulting from acts of fire, flood, accident, government intervention, embargoes, strikes, labor difficulties, equipment failures, or any other causes beyond the control of our company.
Personal data
In using this Website, you may give us some of your personal data. By using this Website, you consent with us to use and handle your personal data in accordance with our “Privacy Policy Statement”.
Third party websites
Please notice that this Website may contain hyperlinks to any third party websites like Facebook. We are not responsible for the availability of, or any content materials contained in, or obtained through, any such third party websites, and shall not be liable for any loss or damages arising from those websites or from the information, products or services supplied through such websites. If you have any queries raised for these third party websites, please contact the respondents of those websites. In addition, no linking to this Website is allowed without prior written permission.
Ownership & Copyrights
All copyright and other intellectual property such as text, images, sound and other materials on this site are owned by iloveKitchen, and are protected by copyright laws and other intellectual property rights. The contents of this Website are intended solely for the purposes of promoting and marketing our business and related products. You are not allowed to reproduce, publish, transmit, distribute, display, modify or exploit in anyway of this Website. ilovekitchen reserves the right to modify, vary or discontinue any contents or any products and services available on this website without any prior notice.
Disputations:
Should any dispute arise which related to this website, the decision of our company (ILoveKitchen Limited) shall be final.
General Provisions
If any part of Agreement in this Website are found invalid by any court of competent jurisdiction, that specific part of provisions shall be deemed to be omitted without affecting the validity of the remaining agreement of the Website.
This agreement shall be governed by and construed in accordance with the laws of the Hong Kong SAR. By accessing and continuing your use of this website, you agree to submit to the jurisdiction of the courts of Hong Kong SAR in respect of any matters or disputes arising under this website.
