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Terms & Conditions of use

Thank you for visiting our website, (“Website”). This website is owned and operated by IloveKitchen LIMITED ("ilovekitchen”, "we", "our company"). Please read through carefully this legal agreement of Terms and Conditions of Use ("Agreement") page and notice that by using this site or any part of it, you agree that you have read carefully these terms and conditions and that you accept and agree to be bound by the Agreement without any modifications. ilovekitchen reserves the absolute discretion to interpret this legal agreement. We may revise these terms and conditions from time to time by updating this page without any notice. We suggest that you visit and have a check this Terms and conditions page from time to time so as to check for any updates or changes that it might be made.

  • User Registration

    You are required to register be our member to fully enjoy the service and function provided by this website. During the registration you agree that you have provide us your accurate and complete personal information. Our company has the absolute discretion for our register and membership policy. Including but not limited to the rights to change required information needed to be our member, refuse registration of any user and to terminate any registered account without any explanation and prior notice to the account owner.

    In case you want to change your personal information, please login in to this website and made changes. You can also do that by inform us via email or call our customer service center. In using this website, you agree to accept the responsibility for keeping your account and password secure and confidential. If the security of your account has been compromised or if there is any unauthorized use of your account, our company is not responsible or liable for any loss or damages resulting from this.

  • Eligibility to Purchase

    To place any purchases orders with us, you must in possession of a valid credit card issued by a licensed bank which is acceptable by our company for payment or be in possession of a valid PayPal and Alipay account. You also need to make sure that the personal and payment details (email address, real name, phone number, billing information and other requested information as indicated on the website) that you provided to us be valid, accurate, and most up-to-date. When you place purchase order with us, you authorize our company to process charges on your credit card, PayPal and Alipay account in the total purchase amount of your order. You also authorized us to use your personal information provided to perform appropriate anti-fraud checks such as credit checks. Please refer to our “Privacy Policy Statement” for more information about how we use your personal data.

  • Currency

    The currency we use in this website is Hong Kong Dollar.

  • Orders

    This website only accepts order delivery to pick-up points of S.F. Express. You have to choose one of the pick-up points we provided in the checkout process and afford the corresponding delivery cost. (The pick-up points selected in the checkout procedure is not changeable after payment)

    All the orders are bound by stock availability. Items in your shopping cart are not reserved and may be purchased by other customers on a first come, first served basis. Before finish the payment process, the price of items in your shopping cart are also subject to change by time and are not confirmed when you simply add the item to the shopping cart.

  • Delivery Cost

    The delivery cost for all the orders is calculated by the gross order amount. (The total amount of the items before deducted the love coins discount and any other discounts used for the order), for example, if the gross order amount is more than $1000 HKD, then the delivery cost will be in free of charge. Please refer to the following table for our delivery cost calculation.

  • The total gross amount of the items before deducted the love coins discount and any other discounts used for the order. (In HKD$)

    Delivery cost for each order (In HKD$)

    $0∠Net price for the order∠$500

    HKD$50 for each order

    $500≦Net price for the order∠1000

    HKD$30 for each order

    $1000≦Net price for the order

    Free delivery cost for the order

    For more details of the delivery cost calculation, please refer to our “Purchase and Delivery Procedure”.

  • Payment Method

    We accept Visa, MasterCard, PayPal and Alipay as payment method. By placing an order using one of the above method, you confirm and agree that the credit card, PayPal or Alipay account used is yours or that you have been authorized by the owner to use it.

    If your card issuer, bank or payment account refuse to or cannot authorize payment to our company, the order will not be recognized as paid order and we will not delivery of the product and be liable for any loss or damage resulting from delivery delay.

    If you have registered an account on this website and have decided to save your personal info with us, your info will only be used to process transactions that you have initiated and securely stored on our systems. In the absence of negligence on our parts, we will not be liable for any loss or damage you may suffer if any third party procures unauthorized access to any data you provide when using our Services.

  • Product Description

    We will made every reasonable effort to ensure the Content and the product descriptions on the Site are accurate and complete. However, we do not guarantee that the Content and product descriptions are accurate, complete, up-to-date or error-free. Pictures of the products on this website are for reference only. You are not able to return a product only because it does not correspond exactly to its picture in this website.

  • Order Acceptance

    Our company reserves the right, at its sole discretion, to refuse or reject your order for any reason. Reasons that may result in your order being refuse including but not limited to the followings:

    a) The product you ordered is out of stock, applicable to one or all of the ordered items;

    b) We identify a pricing or product description error;

    c) Your card issuer, bank, PayPal or Alipay account refuse to or cannot authorize payment to our company;

    d) You do not meet the eligibility criteria to purchase as set out in this statement;

    In case of any problems arise about the order placement, please free feel to contact or whatsapp us via 96824313

  • Delivery

    After your payment is successfully confirmed by us, (the order status became paid) you will receive pick-up notification from S.F. Express within 7 working days by our estimation. We will try our best to arrange the delivery to meet these estimates but cannot guarantee that such expectation can be satisfied. For further details regarding the shipping, please refer to our “Purchase and Delivery Procedure”.

  • Returns and Exchanges

    Our company accepts returns within 14 days from the time of payment success (The order will be seems as payment success once the order status become PAID status in order history and order detail page. For product returns and exchanges, it must be subjected to our return terms and conditions. Please refer to our “Returns and Exchange Policy” for more details.

  • Warranty Policy

    Please refer to the inner and outer packaging for more details on how to use and care.

    We suggest you to have saving and capture a photo of the receipt for further Warranty usage. For any enquiry about Warranty registration, please contact directly to product supplier. We do not responsible for any product Warranty that the brand is not delegated by I Love Kitchen Limited.

    I Love Kitchen Limited reserves the right of final decision in case of any dispute in warranty policy. If you have any enquiry, please contact our customer service team via phone number 28151883.

  • Coupon and discount code

    Any useable discount coupon codes in this website cannot be exchanged for cash, gift or any other products and are subjected to the source terms and conditions of use. All kinds of ilovekitchen shop coupons and discounts are not usable in this website.

  • Terms and conditions of using "Love Coins"

    What is "Love Coins"?

    "Love Coins" will be given to you after you have purchase in this website or in any one of our ilovekitchen shop. The number of「Love Coins」you will get is calculated by 2% of the money you have paid for any purchase order. (the unit of「Love Coins」is in integer and will round down in the calculation) Within the validity period of your「Love Coins」, you can use them to get discount from purchase in this website. By using each「Love Coins」, you can get $1 discount for any purchase order.

     Calculation ofLove Coins:

    The number of「Love Coins」you will get is calculated by 2% of the money you have paid for any purchase order. (「Love Coins」is in integer unit and will round down in the calculation.)


    Amount paid for the order (In $HKD)

    「Love Coins」you can get per order




    1 Love Coin


    2 Love Coins


    3 Love Coins

    Terms and conditions of usingLove Coins
    a)    The「Love Coins」is only useable in this website as a mean for discount.
    b)    By using each「Love Coins」, you can get $1 discount for any purchase order.
    c)     "Love Coins" cannot be exchanged for cash, gift or any other product.

     Validity period of usingLove Coins

    The「Love Coins」has a validity period of one year, starting counting from the time of getting the coins.

     Modification and discontinue ofLove Coinspolicy

    The「Love Coins」is a reward policy for the website, our company reserves the right to modify, terminate, suspend, cancel, deactivate this policy in anytime and at our sole and absolute discretion for any reason whatsoever without prior notice. We do not guarantee that the「Love Coins」reward policy will continue indefinitely or without any change. We suggest that you visit and have a check this Terms and Conditions page or any notice and news of this website from time to time so as to check for any updates or changes that it might be made for this「Love Coins」reward policy.

    In case of discontinue or termination of this「Love Coins」reward policy, please notice that any love coins remained in your account will not be compensated. In cases of any dispute about「Love Coins」, the decision of our company shall be final.

    Our company reserves the right to terminate, suspend your account without further notification if we believe in good faith that you are getting any number of Love coins by any dishonest ways. (such as hacking or manipulating the system Illegally) In this case, all the love coins in your account will be removed without any compensation and Our company reserves all rights to pursue legal action against any dishonest action.

  • Disclaimer of Liability

    While the Company will made every reasonable effort to ensure that the Contents of this website is accurate, reliable and up to date, we are not liable for any loss or damages caused by or arising from any user’s reliance on the information obtained from or through this Website. It is your responsibility to evaluate the information and other content materials available through this Website.

    The information contained on this website is provided on an “as is” basis and we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to this website or the information, products, services, or related graphics contained on this website for any purpose. Any reliance you place on such information is therefore at your own risk and those information are subject to change at any time without any notice.

  • Liability and use loss

    Our company does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses. We recommend all users of the Site to ensure you have the most updated anti-virus software installed. We are not liable for any loss or damage. You agreed that it is solely at your own risk by using this Website, and you assumed full responsibility of all loss: Including but not limited to: indirect or consequential loss or damage, or any loss or damage arising from loss of data or profits arising out of, or repairs of any equipment and/or software that you use in connection with this Website.

  • Force Majeure

    If any situation happened which beyond the control of our company, we shall not be liable for any delay or failure in our performance caused by or resulting from acts of fire, flood, accident, government intervention, embargoes, strikes, labor difficulties, equipment failures, or any other causes beyond the control of our company.

  • Personal data

    In using this Website, you may give us some of your personal data. By using this Website, you consent with us to use and handle your personal data in accordance with our “Privacy Policy Statement”.

  • Third party websites

    Please notice that this Website may contain hyperlinks to any third party websites like Facebook. We are not responsible for the availability of, or any content materials contained in, or obtained through, any such third party websites, and shall not be liable for any loss or damages arising from those websites or from the information, products or services supplied through such websites. If you have any queries raised for these third party websites, please contact the respondents of those websites. In addition, no linking to this Website is allowed without prior written permission.

  • Ownership & Copyrights

    All copyright and other intellectual property such as text, images, sound and other materials on this site are owned by iloveKitchen, and are protected by copyright laws and other intellectual property rights. The contents of this Website are intended solely for the purposes of promoting and marketing our business and related products. You are not allowed to reproduce, publish, transmit, distribute, display, modify or exploit in anyway of this Website. ilovekitchen reserves the right to modify, vary or discontinue any contents or any products and services available on this website without any prior notice.

  • Disputations

    Should any dispute arise which related to this website, the decision of our company (ILoveKitchen Limited) shall be final.

  • General Provisions

    If any part of Agreement in this Website are found invalid by any court of competent jurisdiction, that specific part of provisions shall be deemed to be omitted without affecting the validity of the remaining agreement of the Website.

    This agreement shall be governed by and construed in accordance with the laws of the Hong Kong SAR. By accessing and continuing your use of this website, you agree to submit to the jurisdiction of the courts of Hong Kong SAR in respect of any matters or disputes arising under this website.

  • Language

    In case of inconsistency between this English version and the Chinese version, this English version shall prevail.

© I Love Kitchen Limited. All Rights Reserved.