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Welcome to I Love Kitchen eshop!

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Purchase and Delivery Procedure

1. After finished the product selection and added to the shopping cart, click checkout button to proceed.

2. You need to fill in your authentic personal information (such as HKID name, mobile number and address) in order to proceed to the next step. We will handle your personal information in caution and by our “privacy policy statement”.

3. This website only accepts order delivery to pick-up points of S.F. Express. You have to choose one of the pick-up points we provided in the checkout procedure and afford the corresponding delivery cost. (The pick-up points selected in the checkout process is not changeable after payment)
All the orders are bound by stock availability. Items in your shopping cart are not reserved and may be purchased by other customers on a first come, first served basis. Before finish the payment process, the price of items in your shopping cart are also subject to change by time and are not confirmed when you simply add the item to the shopping cart.

4. After choosing pick-up points, you will see and need to confirm the Delivery cost. The delivery cost for all the orders is calculated by the gross order amount. (The total amount of the items before deducted the love coins discount and any other discounts used for the order), for example, if the gross order amount is more than $1000 HKD, then the delivery cost will be in free of charge. Please refer to the following table for our delivery cost calculation.

The total gross amount of the items before deducted the love coins discount and any other discounts used for the order. (In HKD$)

Delivery cost for each order (In HKD$)

$0∠Net price for the order∠$500

HKD$50 for each order

$500≦Net price for the order∠1000

HKD$30 for each order

$1000≦Net price for the order

Free delivery cost for the order

5. After confirmed your order details, price and pick-up point chosen is correct, you need to choose the payment method for the order. This website support PayPal, Alipay, Visa and Master as payment method. For some payment methods such as PayPal and Alipay, you will be directed to their website to confirm payment.

6. After you have paid for the order successfully, the order status of that order will become paid. If the order status is not paid after you have finished the payment process (such as unpaid, pending), please double check if you have successfully paid or not from the payment gateway you have chosen or do the payment gateway has authorized the payment to our company.
For any problem encountered in the payment process. Please feel free to contact /whatsapp us by 96824313

7. Once the order status become paid and we have confirmed the transaction is success, you will receive a pick up notification by S.F. Express within 7 working days. Please go to the pick-up point you have chosen before within 3 days after received the pick-up notification.

8. If you are unable to pick-up the items within 3 days or the time accordingly to the notification, please contact S.F. Express directly to request keeping the items in the same pick-up point or arrange other ways to pick-up your items. Otherwise, the items will send back to S.F. Express’s warehouse in Tsing Yi.

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